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Revolutionize_business

Useful bits & bobs found on the web & downloaded. It forms part of research on publicly available info, but it saves the hustle of going to different websites.

re100cyber

Web Address: http://www.esnips.com/web/revolutionizebusiness

Updated on Aug. 21 2007

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Visitors: 724, "Favorited" by 7 users

Tags: business , research , eMarketing , consumer , behaviour , personal , development , marketing , emotional , intelligence

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emotional intelligence talk- Part II: Goleman backdrop.mp3

Goleman lecture on emotional intelligence (EI)for google inc.. Extracted from a publicly available YouTube Vid. This is part II: Goleman's backdrop on EI

By re100cyber on Aug. 21 2007

Size: 4.3MB

225 View(s) , "Favorited" by 2 users

Tags: emotional ,intelligence ,EI ,EQ ,business ,consumer ,development ,behaviour

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Part I: emotional intelligence: talk intro -Goleman .mp3

Goleman lecture on emotional intelligence (EI)for google inc.. Extracted from a publicly available YouTube Vid. This is part I: inroduction

By re100cyber on Aug. 21 2007

Size: 2.1MB

312 View(s) , "Favorited" by 1 user

Tags: EI ,EQ ,emotional ,intelligence ,emotion ,research ,customer ,behaviour ,consumer ,marketing

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paradox of choice:TED talks.mp3

This talk features Psychologist Barry Schwartz. He takes aim at a central belief of western societies: that freedom of choice leads to personal happiness. In Schwartz's estimation, all that choice is making us miserable. We set unreasonably high expectations, question our choices before we even make them, and blame our failures entirely on ourselves. Too many choices undermine happiness. Whether these be life-style or product related. source: TED Talks

By re100cyber on Aug. 18 2007

Size: 26.6MB

89 View(s)

Tags: marketing ,business ,consumer ,customer ,behaviour ,emotional ,happiness

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simplicity_sells_in_tech_david_pogue.mp3

commentary on "The Software Upgrade Paradox" ("Improve a piece of software enough times, you eventually ruin it"). Next he takes on the worst interface design offenders, the causes of "Software Rage." After a couple of trips back to the piano, Pogue moves to the success stories, offering examples of products that celebrate the power of simplicity {source: TED talks}

By re100cyber on Aug. 18 2007

Size: 6.7MB

77 View(s)

Tags: simplicity ,design ,software

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Business Managers Don’t View Innovation As Strategic.pdf

Business Managers Don’t View Innovation As Strategic Companies’ innovation efforts are inwardly focused and seek operational efficiencies — not top-line growth The following is a commissioned study conducted by Forrester Consulting on behalf of Microsoft.

By re100cyber on Aug. 10 2007

Size: 83.2kb

563 View(s) , "Favorited" by 1 user

Tags: innovation ,strategy ,microsoft ,forrester ,management ,creativity ,new ,product ,development ,service

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Customer Relationship IT Gap 2007: Forrester Research & Microsoft.pdf

This is a free extensive white paper dealing with managing customer relationships within IT and the current gap that exists in fulfilling expectations

By re100cyber on Aug. 10 2007

Size: 293.4kb

315 View(s)

Tags: relationship ,CRM ,customer ,loyalty

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eyetracking research checkIt.pdf

Eye Tracking research conducted by CheckIT

By re100cyber on Aug. 8 2007

Size: 865.1kb

101 View(s)

Tags: eyetracking ,research ,eye ,tracking ,webmaster ,analytics ,eBusiness ,internet

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disatisfied_customers_likely_to_blab.mp3

Accompanying audio to the article on angry customers who are likely to blab their bad experience and how this will impact your business.

By re100cyber on Jul. 26 2007

Size: 9.1MB

65 View(s)

Tags: customer ,loyalty ,consumer ,behaviour ,word ,mouth

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testify_customer_evangelist.pdf

Testify - Customer evangelists performing sales on your behalf. This PDF is free and based on a book with the same title. Unfortunately not available in the UK at time of upload: www.tinyurl.com/2xt8sn

By re100cyber on Jul. 26 2007

Size: 471.7kb

116 View(s)

Tags: customer ,evangelist ,consumer ,behaviour ,marketing ,business

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